The New Year is just around the corner, which means most are taking a little time to reflect. It's a time filled with renewed energy and drive for change, with many making resolutions and planning strategies for an even more successful 2018. While creating mission statements are traditionally a Lean/Hoshin tool, it also fits well for those who perpetually set New Years Resolutions that don't result in change.
How do you stop people from painting themselves into a corner, by stating a solution, as a problem...? We explore one simple technique to break-away and start thinking about problems, instead of their symptoms.
There seems to be an underlying inferno of missing information that we're simply not capturing. We can't touch it or measure it using our most powerful excel or mini-tab graphs. It's more difficult to capture and harder to analyze. I'm talking about qualitative data.