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Beyond the 5 Whys: Value-Based Decision Making for Process Improvement - About this Event The Five Whys tool helps explore past decisions. What guides decisions now and in the future? For example, when you buy sticky notes, is it more important to choose the most inexpensive price, an environmentally-friendly option, or shop at a local business? Whether you are buying something, improving a vendor process, creating … Continue reading Beyond the 5 Whys: Value-Based Decision Making for Process Improvement