How do you stop people from painting themselves into a corner, by stating a solution, as a problem...? We explore one simple technique to break-away and start thinking about problems, instead of their symptoms.
Tom Wujec is famous for traveling around the world in order to fix complex business problems while relating those problems to the process of making toast. Corey Niemeyer and myself thought that this activity would mesh well with a peanut butter and jelly sandwich simulation that we developed. It seems that this simulation has gone … Continue reading Process Mapping with Toast
Getting to the root cause of a problem is the first step taken to understand how to fix the problem. After all, if you do not know what is causing the problem, how are you going to fix it? Ask Why 30 Times Certified Reliability Engineer Mark Galley takes this methodology one step further. Expanding … Continue reading Root Cause Analysis